Return and Refund Policy

Returns

Change is good, change is inevitable and sometimes, you just change your mind! Don't freak out! Not 100% happy with the colour, size or fit? You have 30 days to return your Bear Threads item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it.

Refunds

Once we receive your item, we will notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Steps to return an item

So you've decided you want to return your Bear Threads item, now what? Follow the steps below:

1. Send us an email outlining:
a. Your order number
b. The name, size & colour of the product you are returning
c. The name, size & colour of the product you would like in exchange

2. Place your item in the original packaging and send to:

PO Box 7381
Baulkham Hills 2153 NSW
Australia

3. Take your package to your local post office, you will need to pay postage fees

4. Once we receive your return you will be notified via email

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